Another development trend is the concept of core functions. PBX service has always been difficult for some small companies, because many companies believe that solving the problem of telephone is not the core function of the company itself. These considerations have led to the emergence of the concept of hosted PBX. For the installation of hosted PBX, PBX is installed at the telephone supplier and managed by the supplier. All functions and calls are transmitted through the Internet. What customers need is simply signing a service contract, rather than purchasing and maintaining expensive equipment.

At the beginning, the primary advantage of PBX was to save the consumption of internal calls: to process the internal line conversion of the system to reduce telephone charges. When PBX gradually became popular, some new functions were added, such as intelligent line finding, user calling, and dialing extensions, which were not provided by telephone companies.