A good import logistics agent must maintain good communication with customers. Generally, within the scope of its agent, it will do its best to help customers handle the entrusted matters. In other words, whether it can help enterprises to clear the customs of old machines in a regular, safe and fast manner depends on the advantages of the import agent company and years of experience in import operation, As well as the cooperation of the relevant operators of the import agency. As long as it is a reasonable request of the customer, the agent company should help the customer complete it.